About Course

Name: Training on Active Listening Skills | Kenya
Price: 1200 KES
Availability: InStock

Training on Active Listening Skills | Kenya

Category: Customer Experience and Communication Training

Overview

The Expedition

About the Program

Training on Active Listening Skills equips professionals to listen with intention, empathy, and clarity. The course enhances attentiveness, helps participants interpret non-verbal cues, and strengthens emotional control to support deeper, more effective communication. It promotes trust, reduces misunderstandings, and improves collaboration, leadership, and team performance.

The program is offered through in-person sessions, virtual delivery, or tailored group formats. All participants receive a Certificate of Completion to affirm their skills and contribute to ongoing professional development.

Course Objectives

By the end of this course, participants will be able to:

Define active listening and explain its importance in effective communication.
Recognize verbal and non-verbal cues that enhance understanding.
Apply questioning and paraphrasing techniques to confirm comprehension.
Demonstrate empathy and emotional intelligence during conversations.
Identify common listening barriers and strategies to overcome them.
Use active listening to build rapport and trust in professional relationships.
Enhance conflict resolution through improved listening practices.
Integrate active listening into team collaboration and customer interactions.
Evaluate their listening skills and create a personal improvement plan.

Target Audience

Customer service and support staff
Human resource professionals
Managers and team leaders
Trainers, coaches, and mentors
Professionals in counseling or people-facing roles

Training Duration

Classroom: 5 Days

Online: 7 Days

Training Modules

1: Introduction to Active Listening

Definition and importance of active listening
Common barriers to effective listening
Benefits of active listening in workplace relationships
Differentiating passive, selective, and active listening
Role of listening in building trust and rapport

2: Components of Active Listening

Paying full attention and being present
Non-verbal cues and body language in listening
Paraphrasing and summarizing
Asking clarifying and probing questions
Demonstrating empathy and understanding

3: Listening with Emotional Intelligence

Understanding emotional intelligence in communication
Managing assumptions, biases, and emotional reactions
Listening without judgment or interruption
Reading between the lines: tone and intent
Using empathy to improve comprehension

4: Practical Techniques for Active Listening

The SOLER technique and other listening models
Reflective listening and mirroring
Handling difficult conversations and feedback sessions
Listening under pressure or in conflict situations
Creating a safe environment for open communication

5: Active Listening in Team and Leadership Contexts

Enhancing team collaboration through better listening
Listening as a leadership and coaching tool
Facilitating inclusive meetings and discussions
Promoting psychological safety in conversations
Using active listening to build stronger workplace culture

6: Applying Active Listening in Specific Work Scenarios

Customer service and complaint resolution
Performance reviews and feedback sessions
Conflict management and mediation
Listening in virtual and hybrid teams
Listening in interviews and talent acquisition

7: Measuring and Enhancing Listening Skills

Self-assessment tools and peer feedback
Developing a personal listening improvement plan
Integrating listening into daily communication habits
Overcoming habitual distractions
Practicing through simulations and role plays

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the Training on Active Listening Skills, participants will receive a Certificate of Completion recognizing their achievement.

Training on Essentials of Excellent Customer Service Culture

Training on Customer Retention and loyalty

Course Training Calendar

Kindly note that you can customize venue when registering

Date

Venue

Kenyan Price

Non Kenyan

12th Jan-16th Jan 2026

Nairobi

110000

1200

26th Jan-30th Jan 2026

Nairobi

110000

1200

2nd Feb-6th Feb 2026

Nairobi

110000

1200

16th Feb-20th Feb 2026

Nairobi

110000

1200

2nd Mar-6th Mar

Nairobi

110000

1200

16th Mar-20th Mar

Nairobi

110000

1200

13th Apr-17th Apr

Nairobi

110000

1200

27th April-1st May

Nairobi

110000

1200

11th May-15th May

Nairobi

110000

1200

18th May-22nd May

Nairobi

110000

1200

8th June-12th June

Nairobi

110000

1200

22nd Jun-26th Jun

Nairobi

110000

1200

6th Jul-10th Jul

Nairobi

110000

1200

20th Jul-24th Jul

Nairobi

110000

1200

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About Course

Training on Active Listening Skills | Kenya

About the Program

Course Objectives

Target Audience

Training Duration