About Course

Name: Cultural Awareness and Sensitivity Training | Kenya
Price: 1200 KES
Availability: InStock

Cultural Awareness and Sensitivity Training | Kenya

Category: Human Resource Training

Overview

The Expedition

This Cultural Awareness and Sensitivity Training program explores how cultural values shape communication, behavior and workplace interactions while offering actionable strategies for inclusive collaboration.

Participants will assess personal biases, strengthen cross-cultural communication and resolve misunderstandings in diverse team settings. The course also supports inclusive leadership and reinforces alignment with diversity, equity and inclusion (DEI) goals.

Delivered through physical and online instructor-led sessions, the training is ideal for individuals and teams seeking to foster respectful, high-performing work environments. All participants receive a Certificate of Completion.

Course Objectives

By the end of this Cultural Awareness and Sensitivity Training Course, participants will be able to:

Define cultural awareness and its relevance in professional environments.
Recognize personal cultural biases and their impact on interactions.
Understand the dimensions of culture and how they affect communication and behavior.
Apply culturally sensitive communication and collaboration strategies.
Foster inclusivity and mutual respect in multicultural teams.
Navigate cultural misunderstandings and resolve cross-cultural conflicts effectively.
Promote an organizational culture of diversity, equity, and inclusion (DEI).

Target Audience

HR and People Managers
Team Leaders and Supervisors
Customer Service and Frontline Staff
Project Managers in Multicultural Environments
NGO, Government, and Development Practitioners

Training Duration

Classroom: 5 Days

Online: 7 Days

Training Modules

1: Understanding Culture and Identity

Defining culture and cultural identity
The iceberg model of culture
Cultural dimensions (Hofstede, Trompenaars)
Self-awareness of cultural background

2: Unconscious Bias and Stereotyping

Identifying implicit bias in the workplace
How stereotypes affect behavior and decision-making
Strategies to mitigate unconscious bias
Inclusive thinking habits

3: Cross-Cultural Communication Skills

Verbal and non-verbal communication across cultures
High-context vs. low-context cultures
Listening and feedback styles
Avoiding miscommunication and conflict

4: Building Inclusive Work Environments

Creating psychological safety
Inclusive leadership and management practices
Encouraging diverse perspectives
Celebrating cultural events and differences

5: Conflict Resolution in Diverse Teams

Identifying sources of cross-cultural conflict
Cultural lenses in problem-solving and negotiation
Mediation strategies for multicultural teams
Case studies and role-plays

6: Global Etiquette and Professionalism

Interacting across global norms (greetings, dress, business etiquette)
Understanding religious, regional, and traditional differences
Respecting dietary, holiday, and time-related differences

7: Sustaining Cultural Competence

Developing cultural intelligence (CQ)
Organizational policies that support DEI
Measuring inclusivity and cultural competence in teams
Personal action plan for cultural growth

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.